退款政策

RETURNS, EXCHANGES OR REFUNDS

To return a product to us, contact us first for advice about our return address details.  You may not return an item because you have changed your mind.

If you return goods for any reason, please keep appropriate proof of dispatch. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.  We strongly recommend that you send it by registered post.  It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit.

We will not issue a return or exchange unless the product/s are in a saleable condition upon return. All return goods must be unused, unopened as original condition with packaging and undamaged. We only accept goods return within 7 days of original delivery date to you. Unless manufacturing faulty, the cost for return and any redelivery to you of the product is to be borne 100% by the buyer.

In the event of a return by you, we will exchange or refund in the form of a Company Credit Voucher which can be redeemed in the future at microscooter.com.hk with redemption period is within 12 months validity from the date of issue.  We will not refund initial delivery and/or credit card costs. 

For further enquiries, please email us at cs@ohmyjosh.com.hk or Whatsapp us 38992000 (WhatsApp Only) between 10:00 and 17:00 (Monday to Friday)